IRL: 1890 253254 UK: 08082340885 sales@stone-tec.ie

Delivery and Returns

Delivery Information

At Treanor Stone-Tec our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. The following are approximate delivery times for products on our website:

01

Memorial Plaques

  • Ireland and the UK: 5 working days
  • USA and other countries: 10 working days
  • Australia & New Zealand: 15 working days

02

Ceramic Photos

  • Ireland and the UK: 10 working days
  • USA and other countries: 15 working days
  • Australia & New Zealand: 15 working days

03

Eternal Lights & Vases

  • Ireland and the UK: 5 working days
  • USA and other countries: 10 working days
  • Australia & New Zealand: 10 working days

04

Statues

  • Ireland and the UK: 10 working days
  • USA and other countries: 15 working days
  • Australia & New Zealand: 15 working days

Returning Items

If for any reason you are not fully satisfied with your product/products or if they have been damaged in any way upon arrival to your destination please contact us. All purchases you wish to return must be sent back to us within 14 days from the date you informed us of the return.

01

Damaged Product

All damages must be reported to us via phone or email within 24 hours. Therefore, please check your item upon delivery. We may ask for a photo or proof of the damage after which a customer support member will contact you regarding the problem. Please don’t return any items until our customer support team has contacted you first.

02

Re-Packaging

If possible please return your item/items in the original packaging/box it arrived in. All returns must be packaged appropriately for shipping back to our factory premises. Unfortunately, Treanor Stone-Tec cannot be held responsible for any further damages or loss which may occur during shipping of a returned product or products.

03

Un-Used Policy

Purchases may be opened for inspection but must not be used. The item must be repackaged securely in its original packaging should you wish to return it. If we discover the goods have been used you may not be able to receive your full refund. 

04

Return Address

Please ship all returns to our Irish premises:

  • Treanor Stone-Tec Ltd
  • Clontibret
  • Co. Monaghan
  • Ireland
  • H18 TW21

Refunds

Whenever your items/item have been returned to us and have been inspected by our customer service team, a refund will then be issued. Please note: The process for the actual refund to your account may take up to 7 working days, depending on your bank.